Macau Trip #2: Venetian's Redemption!

Hey everyone!

Hope the week is going well - already half way through! This weekend Bryan and I went back to Macau and stayed at the Venetian again. I know, this sounds insane considering what happened to us last time, but we had a reason. After our first trip (when Bryan had money stolen right off of the table and the Venetian did not treat us well), Bryan wrote an e-mail to the Venetian in Macau. We were hoping to let them know that the way they reacted to the theft was unacceptable. We didn't expect much of a reply, if any, but we couldn't have been more wrong!

The head of gaming contacted Bryan via e-mail and expressed their immense apologizes for what happened and the way we were treated. They offered to give us a comped night at the Venetian (any night of the week), a comped dinner, and comped ferry tickets to and from Macau. So basically an entire weekend on them! We definitely took them up on this, and picked this past Saturday to stay. In addition to giving us all of these things to make up for the treatment, one of the two men who had stolen money came BACK to the casino and they caught him! Thankfully he was a complete idiot! Because of this, the Venetian said that in addition to our free items, Bryan would get the money back that was returned (not all of it, but at least it was part!).

So we were really looking forward to this weekend and wanted to make it better than the last visit - and it did not disappoint. The staff at the Venetian were incredibly nice to us. It seemed like it wasn't an unusual thing in Macau for money to be stolen, and so we were blown away by how they responded. And it just took a very perfectly worded e-mail from Bryan explaining everything - so he did a great job with that. When we arrived on Saturday morning, they let us use "VIP" check-in and go to our room around 10:00am, which was great. They told us to come back later in the day, and we would be able to claim our "lost and found item" aka the money that was stolen. When we went back to get it, they led us to security and when they confirmed Bryan's identity, he was given ALL of the stolen money back! We found out that the day before we got there, the second thief had returned - that's unbelievable timing!!!

Rainy day view of HK from the ferry!

Going back to Macau also allowed us to try out a Portuguese restaurant that had come highly recommended to us, Albergue 1601. Macau was under Portuguese administration until 1999, so they have incredible Portuguese food. Not like we've had much of it before, but it was SO good! Since we had dinner plans through the Venetian (yummy Italian!), we went to the Portugese restaurant for lunch. So we ate such incredible food (and wine) on Saturday!

Beef Stew - YUMM

We also saw a show that was recommended to us - House of Dancing Water. It was entertaining, but not the best show we've seen and it was just so strange. There was some acrobatics, but mainly dancing (which was great), but the story didn't make any sense to us at all. We'll have to look up if there was a plot and what it was - seemed like a mix of random stories that didn't fit together. But definitely entertaining still :)

So overall - another amazing weekend with my wonderful husband!